ok, i have about 10 mins break from work

Let me start short to brief what is going on.

I purchased a new motor vehicle from Westside Honda on the 17th September 2010, the car has 3 years manufacturer warranty, 2 years extended dealer warranty and 5 years Honda road side assistance.

I was happy after picking up the car but didn't realize that i wasn't given any sort of information regarding road side assistance. I tried calling up a certain people in the dealership, got told the welcome pack will come from Honda Australia in  a couple of days, and continuously i was told the same thing for almost 1.5 months.

I was a bit optimistic, thinking i could be on the lucky side and will not require the road side assistance in the new car, then trouble strike, flat tyre on the 1st November 2010.

I pulled into a maccas, called up the dealership again, request for the roadside assist phone number, the sales manager who is also new to the job promised a call back to me after finding out the number, instead, he did call me back and told me my car is not covered, because it is not in my contract.

After much calling around, i decided to get myself out of trouble by joining RACV which cost me a dear 301 dollars.

On the same day after work, i drove back to Westside Honda to verified the contract, i didn't have my carbon copy of contract with me, so i got them to pull out their copy of contract, and there it is, a handwritten sentence of  '5 years Honda roadside assistance' is on my contract list of item.

I was surprised, so too the new sales manager, he gave me the phone number to Honda roadside assist on a sticky paper, and asked me to call them, which i did on the spot, again, it turn up negative on Honda's system, it indicated my car is 'No' for roadside assistance.

On 3rd November, 2 days after the incident, the sales manager called me and explain, because the previous sales manager who had already left the job did not submit my car to Honda Australia to be included in this program, that is the reason why my car was not registered in their system, but, because it is in the contract, Westside Honda will honour what is promised.

I was happy, it is finnally sorted out, my car is finnaly covered by roadside assistance program almost 2 months after taking the delivery of the car. 

Then i throw the question, what about the cost of joining the RACV? Because if my car was covered, i wouldn't need to call RACV. The sales manager was very quick to answer in the phone, he said Westside Honda will not do anything on this, and he never ask me to join RACV.

So by now you all should know what is going on.

I am still in the process of consolidating this issue. will update this blog again if all parties do come to a resolution.

This blog entry should only serve as a customer review, a review that should be shared with public, just like any customer survey form that we received from buying a product.